DWIYONO, G. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Hotel Grand Asrilia Di Bandung. Indonesian Journal of Office Administration, [S. l.], v. 2, n. 1, p. 13–19, 2020. Disponível em: https://jurnal.ariyanti.ac.id/index.php/adminof/article/view/35. Acesso em: 14 okt. 2025.